CONTACT US

It usually takes 48 hours to process your order. In case of high demand this processing time may be extended.

No worries. You will receive your tracking number as soon as your order is shipped. 

Please note that order tracking activation may take a few days, especially during holiday season when shipping services are usually overloaded. 

Once your order arrives in USA, it is immediately handled by USPS. 

Please keep in mind that delivery times are generally between 10-14 business days once your order has been processed. 

When an order is placed on our website, you accept these timeframes.

Your tracking number is proof of shipment of your order. Once processed, we are not responsible for your order. 

Got questions about your order? Feel free to reach out directly at contact@charbon-plus.com. We will get back to you as soon as possible!