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COVID-19 (Coronavirus) Information
Note: Due to a high volume of orders and coronavirus, shipping services (USPS, UPS, FEDEX, DHL) may be overloaded and processing times may be extended. We appreciate your patience while we work tirelessly to deliver your order in a timely manner.
Is it safe to shop from your site?
There is nothing more important to us than the health and safety of everyone in the CharbonPlus community -- our customers, our team and our suppliers.
We are operating in line with advice from the World Health Organization and the local authorities.
We constantly make sure that all appropriate health and hygiene standards are adhered to.
This is our top priority and we will be closely monitoring this situation for any updates to maintain appropriate policies.
What about the delivery of my purchase?
All deliveries are running on-time and are not expected to be delayed.
We are taking all precautionary measures necessary to ensure the safety of our customers.
We have implemented the following:
✔️ Our warehouses and factories have screen systems in place to ensure employees are taking appropriate measures to maintain their health and safety.
FedEx/DHL/USPS shipping partners
Our Supply Chain Operations Team is monitoring the situation and will continue to work very closely with our shipping partners and aim at making sure that all appropriate health and hygiene standards are adhered to.
Got questions about your order? Feel free to reach out to us with your order number at email@example.com.
Our support team will get back to you within 24-48 hours.*